Industry Insights

how use umapped retain customers

4 Ways Umapped Can Help You Retain Customers and Grow Your Business

29 May, 2019

Retaining your existing customers should be a primary focus of your business efforts. Research shows that existing customers are somewhere between 3 and 12 times more likely to make a purchase compared to new customers. Improving your customer retention by 5% can boost profits by upwards of 25% (and in...
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travel technology umapped

Are Smartphones Ruining Travel?

21 May, 2019

Whether or not you remember spending hours on hold with an airline, getting lost in a foreign city or being stuck for a phrase in another language, there is no denying that smartphones have made travelling abroad easier than ever. Today, we can check-in online, pull up a detailed map...
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collaborative itinerary management tool

Are You Ready for Wedding Season? Here’s How Umapped Makes Group Travel Easier

21 May, 2019

Don’t let destination wedding season catch you off guard. As many as 14% of Canadian weddings take place abroad, and as far as the winter wedding season goes, 1 in 4 couples will opt for a destination wedding! Here’s how to use Umapped’s collaborative itinerary management solutions to streamline your...
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umapped collaborative itinerary management tool

6 Things You Can Do With All the Time You Saved by Using Umapped

3 May, 2019

We get so excited by feedback from travel professionals who tell us how much time they’ve saved after switching to Umapped’s collaborative itinerary management tools! But with all the streamlining and multi-tasking they can accomplish, one can’t help but wonder: What’s a person to do with this newfound free time?...
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last minute changes itinerary

How Umapped Makes Last-Minute Travel Changes Effortless

1 May, 2019

If there’s anything the travel industry has learned so far this year, it’s that 24/7 service is no longer a nice-to-have, it’s a necessity. Between the Boeing 737 Max 8 groundings, the abrupt shutdown of WOW airlines, and the frightening rescue of the Norwegian Escape, it’s obvious that travellers and...
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Spotlight on the privacy vs personalization debate in travel

18 July, 2018

  What’s our role as travel technologists? This is the question I found myself asking during the recent Skift Tech Forum in Silicon Valley. The “Personalization Dilemma” was a hot topic at the recent event, with data privacy and consumer personalization among the most debated topics. On the one hand,...
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Umapped Highlights Untapped Revenue Opportunities for Travel Companies and Advisors with Tours & Activities

12 April, 2017

New eBook outlines the profitable potential of distributing tours and activities to travelers inside their mobile itineraries In a newly released eBook titled, Untapped Opportunities: How Mobile Itineraries Bring Travelers Curated Tours and Activities at the Right Time and Place, Umapped offers insights into leveraging collaborative mobile and itinerary technology...
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Collaborative Itinerary Management Unlocks Traveler Engagement and New Revenue

9 February, 2017

Traveler engagement is no longer a series of one-off transactions—it’s an ongoing dialogue and experience. Consumers today want to interact virtually with products and brands in multiple ways. Social media content and conversations with friends and influencers is one of the first places people go for travel planning. Smartphones and...
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Small Screens, Big Opportunities for Travel Brands in 2017

28 October, 2016

Why it’s time to get serious about mobile to connect, collaborate and enhance the travel journey By Lisa Israelovitch, CEO and Co-founder, Umapped Mobile has weaved itself into almost everything we do, so it makes sense that everyone is using mobile while traveling. Technology is changing more quickly than in...
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Travel Companies Can Improve Revenues by Engaging Travelers on the Right Channels

21 December, 2015

Marketing, as we know it, has been rapidly evolving over the past number of years, and 2015 has been a year of significant change. The role of marketing has transitioned from an expense to an accountable revenue driver that is no longer just a data point on a report or...
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