Industry Insights

The Three Coolest Things We Saw at Virtuoso Travel Week

20 August, 2019

Alanna Clancy, Customer Success & Training Manager As a first time Virtuoso Travel Week attendee, nothing could have prepared me for the incredible spectacle. From the first moments of the opening ceremonies on Sunday, it was clear this was no ordinary conference – this was a gathering that had to...
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travel advisor collaboration

How to Collaborate Smarter with Umapped

22 July, 2019

What’s your contingency plan when a member of your team calls in sick and they have clients on the go?  How do you stay organized when group travellers pop into your office at different times?  Is your team equipped to support each other when things get busy? Travel professionals who...
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umapped collaborative itinerary management tool

The Simple Mistakes That Cost Your Travel Agency Big Bucks

5 July, 2019

The last decade has seen a lot of turbulence for professionals in the travel industry. Economies have shifted, technology has expanded, and people are more connected with the world than ever before. It’s an exciting time to be a travel advisor, but today’s travel professionals face high stakes. Triple check...
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collaborative itinerary tools

Fact or Fiction? “Older Clients Are Not Interested In Something Like Umapped.”

3 July, 2019

Remember the TV show where scientists with a keen sense of humour dispel common myths by putting them to the test? On a similar note, we’re here to bust misconceptions about Umapped’s target demographics. There are myths flying around out there, claiming older clients are not receptive to technology like...
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how use umapped retain customers

4 Ways Umapped Can Help You Retain Customers and Grow Your Business

29 May, 2019

Retaining your existing customers should be a primary focus of your business efforts. Research shows that existing customers are somewhere between 3 and 12 times more likely to make a purchase compared to new customers. Improving your customer retention by 5% can boost profits by upwards of 25% (and in...
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travel technology umapped

Are Smartphones Ruining Travel?

21 May, 2019

Whether or not you remember spending hours on hold with an airline, getting lost in a foreign city or being stuck for a phrase in another language, there is no denying that smartphones have made travelling abroad easier than ever. Today, we can check-in online, pull up a detailed map...
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collaborative itinerary management tool

Are You Ready for Wedding Season? Here’s How Umapped Makes Group Travel Easier

21 May, 2019

Don’t let destination wedding season catch you off guard. As many as 14% of Canadian weddings take place abroad, and as far as the winter wedding season goes, 1 in 4 couples will opt for a destination wedding! Here’s how to use Umapped’s collaborative itinerary management solutions to streamline your...
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umapped collaborative itinerary management tool

6 Things You Can Do With All the Time You Saved by Using Umapped

3 May, 2019

We get so excited by feedback from travel professionals who tell us how much time they’ve saved after switching to Umapped’s collaborative itinerary management tools! But with all the streamlining and multi-tasking they can accomplish, one can’t help but wonder: What’s a person to do with this newfound free time?...
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last minute changes itinerary

How Umapped Makes Last-Minute Travel Changes Effortless

1 May, 2019

If there’s anything the travel industry has learned so far this year, it’s that 24/7 service is no longer a nice-to-have, it’s a necessity. Between the Boeing 737 Max 8 groundings, the abrupt shutdown of WOW airlines, and the frightening rescue of the Norwegian Escape, it’s obvious that travellers and...
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Spotlight on the privacy vs personalization debate in travel

18 July, 2018

  What’s our role as travel technologists? This is the question I found myself asking during the recent Skift Tech Forum in Silicon Valley. The “Personalization Dilemma” was a hot topic at the recent event, with data privacy and consumer personalization among the most debated topics. On the one hand,...
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