Umapped was established in 2012 with the simple goal of making travel better for everyone. Our talented and diverse team is headquartered in downtown Toronto inside a historic building, with team members working from around the continent.

Our mission since the beginning has been to enhance the relationship between travel experts and their clients by fostering a more profound and meaningful connection. We collaborate with top travel technology companies to offer a seamless and comprehensive itinerary-building process, delivering exceptional advantages to both travellers and travel advisors.

Umapped was acquired by Flight Centre Travel Group in 2018. FCTG, headquartered in Brisbane, Australia, is among the biggest travel agency groups globally. It has company-owned operations in 23 countries and a corporate travel management network that covers over 90 countries.

Flight Centre Travel Group is committed to improving diversity and inclusion within our workplace as we forge our path forward to create real, lasting change within our company. As a global leader in the travel industry, we also have the opportunity to help bring about change in the sector; we are committed to doing just that.

We acknowledge that social injustice exists in the travel industry and within the communities that our industry impacts. We place equality and equity at the top of our agenda. We will strive to do our part to eradicate the systemic discrimination of marginalized communities within the travel industry.

Equal rights are central to the way we operate. We are an anti-racist company and stand with the communities who are discriminated against and facing continuous challenges to amplify their voices. We are committing ourselves to a better positive representation of black, indigenous and people of colour and other racialized groups, including, but not limited to, members of the LGBTQ2+ community, differently-abled and neurodiverse people. This started with hiring our first company Diversity Ambassador and will continue until racism and marginalization are eradicated and we have achieved representation at all levels.

Take a look at the progress and next steps for our company diversity objectives in our report. Learn more →

Umapped develops and operates a digital travel management platform that helps travel companies engage and communicate with their customers before, during, and after their trips. We service leading travel agencies, brands, and suppliers in 17 countries and have a large customer base in Canada, the US, Australia, and New Zealand.

Over 2 million travellers worldwide use our product each year, providing a significant data set to optimize at scale. Umapped is the global travel industry-leading B2B2C trip management technology platform. At Umapped, we continue to evolve our platform, connecting every part of a trip for our customers. We provide customers with a dynamic travel quote and itinerary experience with a vision to improve the traveller’s end-to-end journey from departure to getting around and exploring the sights of local life.